For orders within the UK and Germany, it usually takes 3-5 business days to arrive. For other EU orders, it usually takes 7-10 business days to arrive.
You might received our system inform in 48 hours after placed the order. The progress of shipment processing is immediate, but it may take some time for the carrier to return the tracking number to our system. Therefore, it is possible that by the time you receive the tracking number, the package is already on the way/about to arrive.
We can offer a full refund within 30 days after purchased, please see our refund policy for details.
Yes of course, contact us via chat or mail, simply write down your issue details, recipient address. We will reply you in 24 hours and send out the replacement parts in 48 hours.
You can contact us for an address before returning the item, or we can arrange a pickup for you. However, not all orders can be picked up for free. For details, please refer to the refund policy.
You can find the link of our Youtube channel in the lower right corner of the site, click on it, enter the product model to find the corresponding installation instruction video.