Shipping policy

Shipping and time frame ​ All orders are carry out from our warehouse within 1 working day of placing the order, orders placed on weekends will be dispatched the following Monday Note: Due to Covid-19, shipments might be delayed 1-3 days. ​ Shipping Method ​ Currently, we offer free shipping to UK & DE on all products and will use the following carriers. (The scope of free shipping starts from one chair, and there is no limit to the quantity. All accessories are not covered by free shipping) Courier & Delivery Time DPD Standard(Regular choice) 2-4 working days YODEL Express 48 3-5 working days Note: The estimated delivery date may vary depending on your region. If you find that the logistics information has not been updated for more than 3 days, or the shipment has not been received within 7 days, please contact us to find the package or reissue it for you. Except for the UK and Germany, all other EU regions that can be delivered are delivery by DPD Standard, and a fixed shipping fee of £15 will be charged. Areas we can deliver to Currently we support delivery areas: UK, Germany, France, Italy, Spain, Czech Republic (Except for the above countries, other regions are not within the scope of delivery) Delivery Area Delivery cost United Kindom Free shipping for Chair from 1 pcs Germany Free shipping for Chair from 1 pcs Italy, France, Spain, Czech Republic Fixed £15 shipping fee for each chair How to track your order ​ To track your order, please visit your BASETBL account or shipping confirmation email to get the tracking number. Then enter your tracking number at 17track https://www.17track.net. Or enter your tracking number to the courier website we informed. ​ Change your delivery address ​ We are currently unable to provide address modification services once the parcel shipped. But before the order is shipped, you can contact us to modify the recipient address, or cancel the order and modify the address to place a new order. We will carry out the delivery for the previous day's order in the early morning of the second day. ​ After sales ​ If you have any questions or needs about your order, please feel free to contact us by mailing us at support@basetbl.co.uk To check our Return & Refund Policy, please check this page: https://www.basetbl.co.uk/pages/RefundPolicy
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